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Turn WhatsApp into the channel that closes sales.

Text messages

Personalized one-to-one conversations written in your brand voice. Every reply reads like it came from your best sales associate.

Images & videos

Product shots, lookbook pages, styling videos. Sent inline so shoppers never leave the thread.

PDF documents

Catalogs, size guides, care instructions. Attached with one-tap preview.

Quick reply buttons

Tap-to-respond chips that turn open questions into instant answers. "Buy now," "See size guide," "Talk to a human."

List messages

Scrollable menus for sizes, colors, delivery slots. Shoppers pick without typing.

Location sharing

Store pins, pickup points, pop-up venues. Sent as a live map card.

Template messages

Pre-approved by WhatsApp for initial outreach and any message outside the 24-hour window.

  • Pre-approved by WhatsApp for initial outreach
  • Required for first contact and outside the 24-hour window
  • Support variables for personalization (name, product, size)
Example template

Hi {{name}}, the {{product}} is back in your {{size}}. Tap to grab it before it sells out: {{link}}

AI-generated messages

Once a shopper replies, the AI takes over with fully personalized responses.

  • Unique to each conversation based on browsing and purchase history
  • Adapts tone and handles objections naturally
  • No templates needed once the conversation is live
Example AI response

Great question! This fabric runs true to size - your 38 is a perfect match. Want me to send a styled look with pieces from your last order?

Opt-in management

Automatic consent tracking before any message goes out. Fully compliant with WhatsApp policies.

Template approval

Built-in workflow for submitting templates through WhatsApp's approval process.

24-hour window

Free-form messages within 24 hours of last reply. Templates for re-engagement after.

End-to-end encryption

All messages encrypted via WhatsApp's protocol. Your data stays private.

Multichannel

One Agent Is Not Enough. Go Multichannel.

WhatsApp converts harder when it's part of a coordinated sequence. Combine it with email for cart recovery, LinkedIn for buyer outreach, Instagram for engagement, and voice for high-intent calls.

Client Story
Flair
“Customers buy right in the conversation. WhatsApp became our highest-revenue channel within months.”
PF
Petar DelevFounder, Flair
41%recovered carts
93%message open rate
< 8sec avg response time
Pricing

Pricing That Scales With Your Volume

Start with a free trial. No credit card. Cancel any time.

WhatsApp Agent

from €148/mo

Conversational WhatsApp at scale. Rich media, quick replies, automated follow-ups.

Essential€148 / mo · 1,000 msgs
Professional€298 / mo · 3,000 msgs
Business€498 / mo · 8,000 msgs
Enterprise€798 / mo · 15,000 msgs
Need a closer look? Compare all plans →
FAQ

Common Questions About WhatsApp AI for Ecommerce

01How does the WhatsApp AI agent work for ecommerce?
The agent connects to your WhatsApp Business API account and your product catalog (Shopify, WooCommerce or custom). It handles six types of conversations automatically: cart recovery, order tracking and support, sizing and styling help, VIP broadcasts, in-chat checkout, and post-purchase follow-up. Every message is personalized based on the shopper's browsing history, past purchases and preferences.
02Is this different from WhatsApp broadcast tools like Charles or Wati?
Most WhatsApp tools are template and flow based - you build a flow, set triggers, and every shopper gets the same sequence. Wizia is AI-native: the agent reads each conversation, understands context, and writes unique replies. It answers sizing questions using your actual product data, handles objections, and closes a sale inside the thread. No competitor covers all six ecommerce use cases with AI responses.
03Do I need a WhatsApp Business API account?
Yes. WhatsApp Business API (WABA) is required for automated messaging at scale. If you don't have one, Wizia helps you set it up during onboarding. The process takes 24 to 48 hours and requires a verified business phone number.
04How fast can I get started?
If you already have a WABA account, you can be live in under an hour - connect your account, import contacts, and the AI starts conversations. If you need a new WABA account, add 24 to 48 hours for WhatsApp's verification process.
05How does WhatsApp cart recovery compare to email?
WhatsApp messages have a 98% open rate vs 20% for email, and a 45% reply rate vs 3% for email. Brands using WhatsApp for cart recovery typically see 3× to 5× higher recovery rates than email alone. The key difference is immediacy: shoppers see the message instantly and can complete checkout with one tap inside the thread.
06Can the AI handle sizing and styling questions?
Yes. The agent uses your actual product data (measurements, fabric, fit notes) to answer sizing questions accurately. It can also suggest styled looks based on a shopper's previous purchases and saved items. This is unique to Wizia - no other WhatsApp tool offers AI-powered sizing advice.
07Can I use WhatsApp together with other channels?
Yes. Wizia connects WhatsApp with email, LinkedIn, Instagram, SMS and voice. A shopper who abandons a cart might get a WhatsApp nudge first, then an email follow-up if they don't reply, then an SMS with a discount code. All channels share context so no message contradicts another.
08What message types can I send?
Text, images, videos, PDFs, quick reply buttons, list menus and location cards. For initial outreach (outside the 24-hour window) you use pre-approved templates with personalization variables. Once a shopper replies, the AI takes over with fully custom responses.
09How does Wizia handle WhatsApp compliance?
Wizia manages opt-in consent tracking, template submission and approval, 24-hour messaging window enforcement, and end-to-end encryption. All messages follow WhatsApp Business API policies. You can't accidentally send to a contact who hasn't opted in.
10What does WhatsApp Business API cost?
Meta charges a per-conversation fee that varies by country and conversation type (marketing, utility, service, authentication). For example, marketing conversations in Western Europe cost approximately €0.05 to €0.10 each. Wizia passes Meta's fees through at cost with no markup. Platform pricing starts with a free tier.
Ready when you are

Turn WhatsApp Into Your Top Revenue Channel

Join fashion brands using Wizia to recover carts, close sales, and support shoppers on the channel they check 80+ times a day. Start, no credit card required.