01How does the WhatsApp AI agent work for ecommerce?
The agent connects to your WhatsApp Business API account and your product catalog (Shopify, WooCommerce or custom). It handles six types of conversations automatically: cart recovery, order tracking and support, sizing and styling help, VIP broadcasts, in-chat checkout, and post-purchase follow-up. Every message is personalized based on the shopper's browsing history, past purchases and preferences.
02Is this different from WhatsApp broadcast tools like Charles or Wati?
Most WhatsApp tools are template and flow based - you build a flow, set triggers, and every shopper gets the same sequence. Wizia is AI-native: the agent reads each conversation, understands context, and writes unique replies. It answers sizing questions using your actual product data, handles objections, and closes a sale inside the thread. No competitor covers all six ecommerce use cases with AI responses.
03Do I need a WhatsApp Business API account?
Yes. WhatsApp Business API (WABA) is required for automated messaging at scale. If you don't have one, Wizia helps you set it up during onboarding. The process takes 24 to 48 hours and requires a verified business phone number.
04How fast can I get started?
If you already have a WABA account, you can be live in under an hour - connect your account, import contacts, and the AI starts conversations. If you need a new WABA account, add 24 to 48 hours for WhatsApp's verification process.
05How does WhatsApp cart recovery compare to email?
WhatsApp messages have a 98% open rate vs 20% for email, and a 45% reply rate vs 3% for email. Brands using WhatsApp for cart recovery typically see 3× to 5× higher recovery rates than email alone. The key difference is immediacy: shoppers see the message instantly and can complete checkout with one tap inside the thread.
06Can the AI handle sizing and styling questions?
Yes. The agent uses your actual product data (measurements, fabric, fit notes) to answer sizing questions accurately. It can also suggest styled looks based on a shopper's previous purchases and saved items. This is unique to Wizia - no other WhatsApp tool offers AI-powered sizing advice.
07Can I use WhatsApp together with other channels?
Yes. Wizia connects WhatsApp with email, LinkedIn, Instagram, SMS and voice. A shopper who abandons a cart might get a WhatsApp nudge first, then an email follow-up if they don't reply, then an SMS with a discount code. All channels share context so no message contradicts another.
08What message types can I send?
Text, images, videos, PDFs, quick reply buttons, list menus and location cards. For initial outreach (outside the 24-hour window) you use pre-approved templates with personalization variables. Once a shopper replies, the AI takes over with fully custom responses.
09How does Wizia handle WhatsApp compliance?
Wizia manages opt-in consent tracking, template submission and approval, 24-hour messaging window enforcement, and end-to-end encryption. All messages follow WhatsApp Business API policies. You can't accidentally send to a contact who hasn't opted in.
10What does WhatsApp Business API cost?
Meta charges a per-conversation fee that varies by country and conversation type (marketing, utility, service, authentication). For example, marketing conversations in Western Europe cost approximately €0.05 to €0.10 each. Wizia passes Meta's fees through at cost with no markup. Platform pricing starts with a free tier.