Step 1
Connect inbound channels
Live chat, WhatsApp, Instagram, email and SMS. One inbox, every channel where buyers reach out before they purchase.
InboundCatch every inbound lead
Catch every inbound lead
before it goes cold.
An AI agent that answers pre-sale questions, captures contact details, scores intent, and routes qualified buyers to your team — across live chat, WhatsApp, Instagram, email and SMS. 24/7, in your brand voice.
2.4× more qualified leads< 30 sec first response24/7 always on
The problem
Why inbound leads slip away as you grow.
Slow replies kill conversion.
A shopper asking "do you ship to my country?" or "is this in stock in M?" at 11pm is not waiting until Monday. If you answer in hours, they buy from someone who answers in minutes.
Inquiries scattered across channels.
Instagram DMs, WhatsApp, site chat, email — each in a different app. Messages get missed, duplicated, or answered twice by different people.
Your team drowns in low-intent messages.
80% of inbound is the same pre-sale questions. The other 20% includes your best buyers — but they look the same in the inbox until someone reads every thread.
After-hours traffic with zero capture.
Most DTC traffic peaks evenings and weekends. Without 24/7 coverage, high-intent visitors browse, leave, and never leave contact details.
What the AI does
Three layers of inbound, fully automated.
01
Instant first response
Sizing, materials, shipping, stock, wholesale pricing — answered in seconds from your catalog and policies, in the tone your brand uses.
< 30 sec response02
Qualify & score
Captures email or phone, asks intent questions, tags hot / warm / cold, and notes budget, timeline and product interest for your team.
100% leads tagged03
Route to the right person
Notifies sales on high-intent threads, books demos for B2B, nurtures warm leads with sequences, and only escalates exceptions to you.
+35% lead-to-saleHow it works
Connected once. Never miss an inquiry.
Plug in your channels, feed it your catalog and qualification rules. The AI handles first response and routing.
Step 2
Define qualification rules
What makes a lead hot? Minimum order value, wholesale keywords, repeat questions about bulk — you set the signals, the AI scores every thread.
Step 3
Train on your catalog & voice
Product data, sizing guides, shipping zones, approved replies and tone guidelines — so answers are accurate and on-brand.
Step 4
Route and notify
Hot leads ping your team with full context. Warm leads enter nurture sequences. You step in only when it matters.
Use cases
Built for how inbound actually arrives.
DTC & fashion brands
- Answer sizing and fit questions before checkout
- Capture emails from browsers who aren't ready to buy
- Identify wholesale and press inquiries automatically
- Re-engage high-intent DMs that went quiet
- Hand off VIP threads with full conversation history
B2B & wholesale
- Qualify retailer and distributor inquiries 24/7
- Collect company name, volume and timeline before a call
- Book intro calls on your calendar automatically
- Route by region, category or account size
- Follow up on unanswered quotes within hours
Agencies & studios
- Triage new business inquiries across client brands
- Capture project scope before scheduling a call
- Auto-reply with rates, process and case studies
- Notify account leads when intent score spikes
- Standardize qualification across every client inbox
Marketplaces
- Handle buyer pre-sale questions at scale
- Onboard seller inquiries with automated walkthroughs
- Route complex B2B leads to partnership team
- Capture leads from campaign landing pages
- Unify chat, email and social in one qualification flow
The inbound journey, automated
From first message to qualified lead.
One AI brain that scores intent and remembers every touchpoint before the sale.
Moment
What the AI does
First message
Replies instantly with product answer + one qualifying question.
High intent detected
Asks timeline, quantity or use case; captures email or phone.
Warm lead
Sends lookbook, size guide or FAQ sequence on preferred channel.
Hot lead
Notifies sales with score, transcript and recommended next step.
B2B / wholesale
Collects company details and offers calendar booking link.
No reply 48h
Single polite follow-up — never spammy, always on-brand.
Handoff
Human takes over with full context; AI stops auto-replies.
Converted
Marks lead won, syncs notes for post-purchase care elsewhere.
Performance
Real numbers from inbound automation.
< 30sAvg first response
2.4×More qualified leads
85%Handled without escalation
+35%Lead-to-sale lift
24/7After-hours coverage
Before & after
What changes when inbound runs itself.
Activity
Before
With AI inbound
First response time
Hours to days
Under 30 seconds
After-hours coverage
None
24/7 on every channel
Lead qualification
Manual, inconsistent
100% scored and tagged
Channels covered
1–2 inboxes
All 6, unified
Contact capture rate
Low / accidental
Structured on every hot thread
Cost per qualified lead
SDR time or missed revenue
Fraction of headcount cost
Sales focus
Reading every DM
Only high-intent handoffs
Not a chatbot
Built for qualification, not scripts.
This is not a FAQ bot that says "I don't understand." It knows your catalog, scores intent, and routes revenue.
Knows what you sell.
Fabric, sizes, MOQ, lead times — for every SKU and wholesale tier.
Scores every thread.
Hot, warm, cold — based on rules you define, not guesswork.
Captures contact details.
Email, phone, company — with consent, before the lead goes cold.
Speaks in your voice.
Casual, luxury, playful — trained on your approved replies.
Escalates intelligently.
Only sends you wholesale deals, complaints and VIP threads that need a human.
Gets smarter over time.
Learns which answers and follow-ups convert for your specific buyers.
Channels
Meet buyers where they ask — before they buy.
Every pre-sale channel orchestrated by one AI brain with full conversation history.
FAQ
Common questions about inbound AI.
01What counts as an inbound lead?
Any pre-purchase message — site chat, Instagram DM, WhatsApp, email or SMS — where someone asks about products, pricing, stock, shipping or wholesale before they buy.
02How is this different from customer care?
Inbound focuses on pre-sale: first response, qualification, contact capture and routing to sales. Customer care handles post-purchase support, returns and retention after they buy.
03Can it book calls for my sales team?
Yes. For B2B and wholesale threads, it can collect company details and offer your calendar link once intent score crosses your threshold.
04Which channels does it cover?
Live chat on your store, WhatsApp, Instagram, email, SMS and AI voice. One brain, one qualification flow across all of them.
05How fast can we go live?
About a day to connect channels, import catalog and qualification rules, and test handoff notifications. No coding required.
06What happens when a human should take over?
You set escalation rules — wholesale, high basket value, complaints — and the AI pauses auto-replies when your team joins the thread.