AI Live Chat Built for Ecommerce
An AI chat widget that knows your products, recommends the right ones, recovers abandoned carts and handles customer support 24/7. One line install. Works on any store.
Watch AI Sell and Support in Real Time
Toggle between Sales and Support modes to see how the AI adapts its approach based on who is visiting.
The Business Case for AI Live Chat
Shoppers who interact with live chat buy more, abandon less and come back more often. The data is clear.
Data from Forrester Research (2024), Shopify Commerce Report and A/B tests across fashion, beauty and DTC brands.
Go Live in Under 5 Minutes
Paste one line of code. Configure your product knowledge. The AI starts selling and supporting immediately.
Install with one line of code
Paste a single line of code into your site. No npm packages, no build steps, no dependencies. Works with Shopify, WooCommerce, CloudCart or any custom site.
<script src="https://cdn.wizia.ai/chat.js" data-workspace="your-workspace-id" async> </script>
Configure your AI
Set your product catalog, conversation goals and widget style. The AI learns your inventory, pricing and policies so it can answer real questions accurately.
AI engages every visitor
The widget greets visitors, answers questions, recommends products and qualifies leads around the clock. No scripts, no canned responses.
Sales and support on autopilot
Qualified leads land on your calendar. Support questions get resolved instantly. Complex issues escalate to your team with full context.
What Makes This More Than a Chatbot
Real AI conversations, not scripted Q&A. Full visitor context, not blind guessing. And it remembers everyone who comes back.
AI conversations, not scripts
The AI genuinely understands your products, handles objections and runs real sales conversations. It reads what the shopper says and responds naturally - not from a decision tree.
Persistent sessions
Returning visitors pick up exactly where they left off. The AI remembers previous conversations, preferences and browsing history across visits. No login required.
Cross-channel sync
Chat syncs with your LinkedIn, Email and WhatsApp outreach. When a visitor who chatted on your site gets a follow-up on another channel, the AI knows every detail of the chat conversation.
Visitor intelligence
The AI identifies visitors using cookies and IP data before the first message is sent. It knows which pages they viewed, how long they stayed and whether they've visited before.
Privacy first
Fully compliant with GDPR and European privacy regulations. Cookie consent is built in. All visitor data can be deleted on request.
Smart escalation
The AI detects when human intervention is truly needed. It routes the conversation to your team with full context, customer history and a suggested resolution.
Know who's on your site before they say a word.
The AI identifies and enriches every visitor using cookies and IP data, giving your chat agent the context to personalise every conversation.
Visitor identification
Cookie-based tracking identifies returning visitors instantly. Combined with IP enrichment, the AI knows their company, industry and location before the first message is sent.
Page-view tracking
See exactly which pages each visitor has viewed, how long they stayed and what content caught their attention. The AI uses this to tailor the conversation to their specific interests.
Return-visit context
When a visitor returns - even weeks later - the widget loads their full history. Previous conversations, qualification status and interests are instantly available to the AI.
Privacy-first design
Fully compliant with GDPR and European privacy regulations. Cookie consent is built in, and all visitor data can be deleted on request. Your visitors' trust is protected.
One Widget. Sales and Support in One.
The AI automatically detects whether a visitor is a new prospect or an existing customer and adapts its approach.
- Qualifies visitors based on your ideal customer criteria
- Recommends products based on browsing and conversation
- Handles pricing questions naturally
- Generates unique discount codes to close hesitant shoppers
- Books demos directly onto your calendar
- Resolves common issues without human agents
- Tracks orders and shipping in real time
- Handles returns, exchanges and billing questions
- Manages subscription changes conversationally
- Escalates complex issues with full context
Your customers are waiting for a reply. AI answers in seconds.
Sell More With Every Conversation
Commerce-grade AI features that turn your chat widget into a revenue engine.
AI product recommendations
Suggests products based on conversation context, browsing history and stated preferences. Conversational selling that feels like talking to your best salesperson.
Proactive engagement
Detects hesitation signals, exit intent and cart abandonment. Initiates the right conversation at the right moment to keep shoppers engaged and buying.
Dynamic discount codes
Generates unique, single-use discount codes on demand during conversations. Overcomes price objections and rewards engagement without manual coupon management.
AI size & fit advisor
Personalized sizing recommendations based on stated measurements, preferences and past purchases. Reduces returns and increases confidence to buy.
Handle support at scale without adding headcount.
AI that resolves issues, manages accounts and only escalates what truly needs human attention.
FAQ automation
Answers from your knowledge base instantly - zero configuration needed. Upload docs, FAQ pages or product manuals and the AI handles the rest.
Subscription management
Pause, upgrade, downgrade or cancel - all handled conversationally. The AI confirms changes and processes them in real-time.
Billing & payment help
Invoice queries, payment failures, refund requests - resolved in-chat with access to your billing system. No support tickets needed.
Smart escalation
Detects when human intervention is truly needed. Routes with full conversation context, customer history and suggested resolution - so your team starts ten steps ahead.
Pricing that scales with you.
Pay for the conversations you have. No per-seat fees, no setup costs.
Live Chat
from €78/moAI chat widget for your site, synced across channels. Captures and qualifies visitors 24/7.