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AI-powered SMS
that sells while you sleep.

Flash sale alerts, cart recovery, restock notifications, sizing help and post-purchase follow-up. Two-way text conversations powered by AI that read and reply like your best sales associate. GDPR compliant, EU consent rules enforced.

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98% open rate45% response rateGDPR compliant
Trusted by 100+ fashion and ecommerce brands
FlairJunonaLorretiFreelineMartinaRosBallistic SportNot a FadThe Saint 54Get More Power
SM
Sam · SMS AgentTwo-way SMS conversations
Active
ToneShort, human, on-brand
GoalTwo-way conversation
Quiet hoursAuto by time zone
ComplianceGDPR · STOP honored
98%open rate
45%response rate
3×vs email
See it in action

From abandoned cart to delivered order. Three texts.

A real Wizia SMS flow, written and run by the AI agent. Branches based on what the shopper does. Feels personal because it is.

+ 30 min
Soft nudge
"Hey Maya. Saw you were eyeing the cashmere blazer. Last one in your size. Want me to hold it? wizia.shop/c/8f"
Sent87% read
+ 4h
If no reply · sizing help
Drops a sizing tip specific to this piece. Offers the size guide link. Keeps it under 160 characters.
If no reply →Try angle B
Day 2
Soft incentive
"Still thinking about the blazer? 10% off for 24h: WIZIA10. Free shipping over €200. wizia.shop/c/8f"
If no replyLast touch
+ 2h after order
Post-purchase
"Order confirmed. I'll ping you the tracking when it ships. Reply HELP anytime."
DeliveredOrder placed
The problem

Your best offers buried in email. Your shoppers 90 seconds away on text.

Email open rates have dropped below 20%. Social algorithms throttle organic reach. SMS gets read in under 90 seconds with a 98% open rate. But most brands still send the same "Hi {{first_name}}" template to everyone.

$0.94

Revenue per SMS message.

Median for fashion brands - 7× higher than email.

36%

Click-through on back-in-stock alerts.

Your highest-converting notification, sent the moment it restocks.

90 sec

Average time to open a text.

Email takes 90 minutes. SMS is 60× faster.

Use cases

One number. Every text that drives revenue.

From cart recovery to drop alerts to post-purchase follow-up. The AI agent writes, sends and replies. Every message under 160 characters, on brand, compliant. Tap a use case to see a real conversation.

Cart recovery

Soft, timed nudges with one-tap checkout links. Pulls the exact item, size and price from the abandoned cart. Conversion 3× to 5× higher than email recovery.

02 examples

Flash sales & drops

New collection drops, flash sales, limited restocks. SMS delivers the urgency email cannot. 25% to 35% conversion on time-sensitive offers.

02 examples

Restock alerts

When a sold-out item returns, the AI texts everyone who wanted it, personalized to their size. 36% to 52% click-through - the highest-converting SMS notification type.

01 example

Order updates

Shipping confirmations, tracking links, delivery updates, return labels. Answered in seconds. Reduces support tickets by 60%.

02 examples

Sizing help

Shoppers text a sizing question, the AI responds with your actual product data - not a generic chart link. Two-way conversational SMS that drives conversion.

01 example

Post-purchase

Two weeks after delivery, a personalized text asking for a review or referral. Mentions the actual item they bought. Drives repeat purchases.

02 examples

The channel with 98% open rates is waiting for you.

Start trial →Request a demo
Capabilities

Short, conversational, compliant. At scale.

Wizia's SMS agent writes and sends every message. Two-way conversations, not one-way blasts. Every text under 160 characters, on brand, GDPR compliant, quiet hours enforced.

AI-generated messages

Every text is written by the AI based on the shopper's browsing history, past purchases and cart contents. No templates, no spin syntax. Each message is unique.

Two-way conversations

Shoppers reply and the AI reads, understands, and responds. Sizing questions, order inquiries, objections. 90% handled without human intervention.

Cart-recovery flows

Timed sequences with branching logic. Soft nudge first, then styling tip, then incentive. Pulls the exact item, size and price from the abandoned cart.

MMS support

Send product images, lookbook shots, and styled looks via MMS. Visual context drives 2× higher click-through than text-only SMS.

Smart send timing

AI picks the optimal moment based on time zone, past engagement and quiet-hour rules. Never texts before 8am or after 9pm in the shopper's local time.

Multilingual

Replies in the customer's language automatically. EN, FR, IT, ES, DE, PT and 12 more. Same tone, same brand voice, every locale.

Compliance

GDPR compliant from message one.

Enterprise-grade compliance so you scale SMS without legal risk. Consent tracking, opt-out processing, quiet hours, GDPR consent management. All built in.

GDPR compliance

Automatic consent tracking and opt-in verification before any message goes out. Full audit logs for every subscriber.

STOP keyword processing

Instant opt-out when a shopper replies STOP. Do-not-text list enforced automatically. No manual cleanup needed.

Quiet hours

Time-zone-aware delivery windows. Never texts outside 8am to 9pm in the recipient's local time. Enforced automatically.

GDPR consent management

Full GDPR consent management - double opt-in, consent logged with date and channel, easy unsubscribe. No compliance risk at audit time.

How it works

Sending AI-powered texts in four steps.

Connect your store, import your subscriber list, and let the AI start conversations. Live in under 30 minutes.

01

Connect your store

Link Shopify, WooCommerce, or CloudCart. Product catalog, cart data, and order history sync automatically.

02

Import subscribers

Upload phone numbers via CSV or sync from your CRM. Consent is verified automatically. GDPR compliance is set up during onboarding.

03

AI writes and sends

The agent crafts personalized texts based on each shopper's behavior. Cart abandonment, restock alerts, drop notifications, post-purchase follow-up. All on autopilot.

04

Shoppers reply and convert

Two-way conversations that answer sizing questions, handle objections, and drive checkouts. Every reply is AI-generated, on brand, and logged.

Built for

Built for teams that text to sell, not just broadcast.

Whether you run one store or a hundred client accounts, the AI agent adapts to how you sell - personalized two-way SMS at any scale.

DTC brands

Cart recovery, flash sales, restock alerts, sizing help. The channel with 98% open rates and $0.94 revenue per message for fashion. 3× to 5× higher recovery than email alone.

$0.94revenue per message (fashion median)

Marketplaces & retailers

Centralized SMS ops across thousands of SKUs. Order updates, delivery notifications, return processing. Support ticket volume drops 60%.

60%fewer support tickets

Agencies & consultants

Run SMS for multiple clients from one workspace. White-label ready, per-client number isolation, per-client reporting.

10+clients per manager
Multichannel

SMS is powerful. SMS plus five channels is unstoppable.

A shopper who ignores an email opens a text in 90 seconds. One who ignores a text replies on WhatsApp. Wizia connects SMS with every channel your shoppers use. One AI brain, shared context, no contradictions.

Email Agent
Drip campaigns, drops, abandoned cart sequences
WhatsApp Agent
Broadcasts, post-purchase, conversational commerce
Instagram Agent
DM outreach, story replies, UGC partnerships
LinkedIn Agent
Outbound to fashion buyers and retailers
Voice Agent
Voice AI for outbound and inbound calls
Live Chat
AI chat widget synced across all channels
Pricing

Pricing that scales with you.

Start with 100 credits. No card, no commitment. Pay as you scale. SMS messages billed per send on top of platform pricing.

SMS

usage-based

AI SMS outreach and follow-ups. Automated sequences with smart reply handling.

Per message€0.06 / msg
Signup bonus€20 free with any paid plan
Need a closer look? Compare all plans →
FAQ

Common questions about AI SMS marketing for ecommerce

01How does AI SMS marketing differ from regular SMS blasts?
Traditional SMS tools send the same template to everyone on a list. Wizia's AI agent writes each message individually based on the shopper's browsing history, cart contents, past purchases and preferences. When a shopper replies, the AI reads the response and continues the conversation. It is two-way, personalized, and conversational - not a one-way blast.
02What is the open rate for SMS vs email?
SMS has a 98% open rate vs approximately 20% for email. The average text is read in under 90 seconds. Email takes 90 minutes. For fashion brands specifically, SMS generates a median of $0.94 revenue per message, approximately 7× higher than email.
03How does SMS cart recovery compare to email?
SMS cart recovery achieves 8% to 20% recovery rates compared to 3% to 5% for email. The advantage is speed and visibility - shoppers see the text instantly and can tap a link to complete checkout in seconds. Combining SMS and email recovery can push rates above 11%.
04Is SMS marketing legal? What about GDPR consent for SMS?
Yes, with proper consent. GDPR requires prior explicit opt-in before sending marketing texts. Every message must include sender identification and an opt-out mechanism (STOP keyword). Quiet hours restrict sending to 8am to 9pm in the recipient's time zone. Wizia handles all of this automatically - consent tracking, STOP processing, quiet hours, and audit logs are built in.
05What is 10DLC and do I need it?
10DLC (10-Digit Long Code) is the US carrier registration system for business texting. It is mandatory for all marketing SMS sent via standard phone numbers. Registration involves brand verification and campaign registration with carriers. Wizia handles 10DLC setup during onboarding so you do not need to manage it yourself.
06Can the AI handle two-way conversations over text?
Yes. When a shopper replies to a text (asking about sizing, availability, return policy), the AI reads the message and responds with a personalized answer. 90% of conversations are handled without human intervention. Complex cases are escalated to your team automatically.
07What is the difference between SMS and MMS?
SMS is text-only, limited to 160 characters per segment. MMS supports images, making it possible to send product photos, lookbook shots, and styled looks. MMS costs slightly more per message (approximately $0.03 to $0.05 vs $0.01 to $0.025 for SMS) but drives 2× higher click-through rates. Wizia supports both.
08Can I use SMS together with WhatsApp and email?
Yes. Wizia connects SMS with WhatsApp, email, Instagram, LinkedIn and voice. A shopper who abandons a cart might get an SMS first, then a WhatsApp message if they do not reply, then an email with a styled lookbook. All channels share context so no message contradicts another. No other fashion-focused platform offers this combination.
09How much does SMS marketing cost per message?
US SMS costs approximately $0.01 to $0.025 per message. MMS costs $0.03 to $0.05. International rates vary by country. Wizia passes carrier fees through at cost with no markup. Platform access is included in your Wizia subscription.
10How fast can I get started?
If you already have a subscriber list with consent, you can be sending in under 30 minutes. Connect your store, import contacts, and the AI starts writing. GDPR consent verification runs automatically during import, so you are ready to go.
Ready when you are

Start texting smarter today

Start trial →Request a demo