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Connect your channels
WhatsApp, email, Instagram, SMS, and the live chat widget on your store. One setup, all channels covered.
Customer CareAI customer care that
AI customer care that
keeps buyers coming back.
An AI agent that handles product questions, order inquiries, returns and post-purchase follow-up across every channel — so customers get instant, personal attention 24/7 without you hiring a support team.
3.2× conversion lift68% reply rate24/7 always on
The problem
Why customer care breaks as you scale.
Customers expect instant answers.
A shopper asking "does this run true to size?" at 11pm isn't waiting until Monday. If you don't answer in minutes, they buy from someone who does.
Same questions, over and over.
80% of customer messages are the same 20 questions: shipping times, return policy, sizing, stock availability. Your time is better spent elsewhere.
Post-purchase silence kills retention.
You work hard to get the first sale, then go silent. No follow-up, no check-in, no cross-sell. Customers forget you exist.
Support staff don't scale with DTC margins.
Hiring a full-time support agent costs €30–50K/year. Most DTC brands and studios can't justify it until they're already drowning.
Scattered channels, no single view.
Customers message you on Instagram, email, WhatsApp and your website. Without one system, messages get lost and customers get frustrated.
What the AI does
Three layers of care, fully automated.
01
Instant support
Product questions, sizing help, shipping estimates, return instructions, stock checks. The AI answers in seconds using your product catalog and policies — in the same tone your brand uses.
< 30 sec response02
Post-purchase nurture
Delivery confirmations, "how was your order?" follow-ups, review requests, styling tips for what they bought, and personalized cross-sell based on purchase history.
100% automated03
Win-back & retention
Detects dormant customers and re-engages them with relevant offers, new arrivals matching their taste, or loyalty rewards. Turns one-time buyers into repeat customers.
+40% repeat rateGive every customer an instant reply, 24/7.
How it works
Connected once. Always on.
Plug in your channels, feed it your knowledge, set the rules. The AI does the rest.
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Feed it your knowledge
Product catalog, sizing guides, return policy, brand FAQs, tone guidelines. The AI learns how your brand speaks.
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Set your rules
Define what the AI handles autonomously vs. what gets escalated. "Answer product questions automatically. Escalate complaints over €200 to me."
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Let it run
The AI handles incoming messages, follows up post-purchase, and re-engages lapsed buyers. You only step in for the exceptions.
Use cases
Tailored to how your brand actually works.
DTC & fashion brands
- Answer sizing, fit and material questions instantly
- Handle returns and exchanges without manual work
- Send post-purchase styling suggestions and care instructions
- Collect reviews and UGC from happy customers
- Re-engage browsers who didn't buy via DM
Ecomm & marketplaces
- Support buyers and sellers simultaneously across channels
- Handle order status inquiries and delivery updates
- Route complex issues to the right team automatically
- Manage refund requests and dispute resolution
- Onboard new sellers with automated walkthroughs
Agencies & studios
- Client communication and project update automation
- Invoice and payment follow-up
- Onboarding sequences for new clients
- Feedback collection after project delivery
- Re-engagement of past clients with new service offerings
Retailers & boutiques
- Answer "do you have this in stock?" across every channel
- Notify customers when items are back in stock
- VIP nurturing with early access and personal recommendations
- Handle appointment booking for in-store consultations
- Post-visit follow-up and loyalty engagement
The customer journey, automated
Every touchpoint, handled.
One AI brain that knows the customer's full history across every channel.
Moment
What the AI does
Browsing
Live chat answers product questions, suggests sizes, shows related items.
Cart abandoned
WhatsApp/SMS reminder within 1 hour with the items they left behind.
Post-purchase
Email confirmation → shipping update → delivery confirmation.
Day 3 after delivery
"How's everything? Need help with anything?" via preferred channel.
Day 7
Styling tips or complementary product suggestion.
Day 14
Review request with one-click link.
Day 30+ (no return)
Re-engagement with new arrivals matching their purchase history.
VIP milestone
Personal thank you + early access to new collection.
Performance
Real numbers from real brands.
< 30sAvg response
85%Resolved without escalation
100%Post-purchase follow-up
+40%Repeat purchase lift
3×Review collection
4.7/5Customer satisfaction
Before vs After
What changes when care runs itself.
Activity
Before
With AI Customer Care
Response time
Hours to days
Under 30 seconds
After-hours coverage
None
24/7, every channel
Post-purchase follow-up
Manual or none
100% automated sequences
Channels covered
1–2 (email + maybe IG)
All 6 channels unified
Repeat purchase rate
15–20%
35–45%
Support cost
€30–50K/year or your time
Fraction of the cost
Customer LTV
Stagnant
Growing every interaction
Not a chatbot
What makes it different.
This isn't a decision-tree bot that says "I don't understand." It's an AI that genuinely knows your business.
Knows your full catalog.
Fabric, sizing, care instructions, stock levels — across every SKU you sell.
Remembers every customer.
Purchase history, preferences, past issues, preferred channel — all in one view.
Speaks in your brand voice.
Casual, luxury, playful, minimal — whatever fits your brand, trained from your own copy.
Handles complex situations.
Returns with multiple items, exchanges across sizes, order modifications — no escalation needed.
Escalates intelligently.
Only sends you what actually needs a human: complaints, custom requests, VIP situations.
Gets smarter over time.
Learns from every conversation what works and what doesn't — for your specific customers.
Channels
The AI meets your customers wherever they are.
All orchestrated by one AI brain that knows the customer's full history across every channel.
FAQ
Common questions about AI customer care.
01What can the AI customer care agent actually handle?
Product and sizing questions, shipping estimates, order status, returns and exchanges, stock checks, and post-purchase follow-up — across live chat, WhatsApp, Instagram, email, SMS and voice. It answers in seconds using your catalog and policies, in your brand's tone.
02How is this different from a chatbot?
A chatbot follows a decision tree and gives up when it doesn't understand. This agent reads the full message, knows your catalog and the customer's history, handles multi-item returns and exchanges, and only escalates the situations that genuinely need a human.
03How long does setup take?
About 15 minutes. Connect your channels, point the AI at your product catalog, sizing guides and return policy, then set the rules for what it handles automatically versus what it escalates to you.
04Which channels does it cover?
Live chat on your store, WhatsApp, Instagram DMs, email, SMS and AI voice calls — all orchestrated by one AI brain that sees the customer's full history across every channel.
05Will it sound like my brand?
Yes. It trains on your own copy, FAQs and tone guidelines, so replies match your voice — whether that's casual, luxury, playful or minimal. You can review messages or let it run on autopilot.
06What happens when something needs a human?
You define the escalation rules. The AI handles routine questions automatically and only pings you for complaints, custom requests, high-value issues or VIP situations — with the full conversation context attached.
07Does it run post-purchase follow-up automatically?
Yes. Delivery confirmations, "how was your order?" check-ins, review requests, styling tips and personalized cross-sell are all automated sequences based on each customer's purchase history.
08How is it priced?
It's part of your Wizia plan, billed by the channels and message volume you run. Talk to sales for volume rates and agency white-label options.