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Help centerWhy the try-on widget isn't showing

Why the try-on widget isn't showing

4 min read · Updated: 2026-07-03

The try-on button over a product photo

The widget renders only on product pages and attaches itself to the main product photo automatically. If you can't see it, walk this list top to bottom — it covers over 90% of cases.

  1. 1

    Is the snippet actually on the page?

    Open a product page, right-click → View Page Source, and search for “wizia-tryon”. If it's missing, the code wasn't pasted or your theme wasn't published after the change.

  2. 2

    Is it using the right ID?

    The snippet must carry data-user-id with your ID (see Try-on → View widget code). A snippet copied from another account or an old email won't work for your store.

  3. 3

    Is this a product page?

    The widget looks for a product image on the page. It intentionally doesn't render on the homepage, category pages, or the cart.

  4. 4

    Caching and optimizers

    Cache plugins (LiteSpeed, WP Rocket) and script optimizers sometimes delay loading. Clear your site cache and test in an incognito window.

  5. 5

    Try-on limits

    Try-on → Settings has daily limits for anonymous shoppers. With a limit of 0 the button doesn't render at all — raise the limit.

Running the install check from the Try-on page
Use Re-check on the Try-on page — it tells you exactly what we find on your site.
The Re-check button scans your page from our servers and detects a wrong ID, a missing snippet, or an unreachable site — start there before debugging by hand.

If nothing on the list helps, email support@wizia.ai with the product page URL — we reply within one business day.

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